Start with the detail
you can verify.
Check the phone has eSIM support and is unlocked. Install only a provider-issued profile while on Wi-Fi; keep the old service until the new line works.
A useful order
- Find the exact provider, plan name and the date you joined or upgraded.
- Check your own postcode, device and terms in the provider’s current help or checkout.
- Keep a written copy of any quoted charge or change before you agree.
Where we stop
We explain the questions. Your provider alone can access an account, issue a replacement SIM, settle a bill or change a contract.