Start with the detail
you can verify.
Compare three recent usage months with the proposed data allowance. Check the advertised term, introductory discount, annual price clause and end-of-term rate.
A useful order
- Find the exact provider, plan name and the date you joined or upgraded.
- Check your own postcode, device and terms in the provider’s current help or checkout.
- Keep a written copy of any quoted charge or change before you agree.
Where we stop
We explain the questions. Your provider alone can access an account, issue a replacement SIM, settle a bill or change a contract.